Product information
SHIPPING
We offer complimentary ground shipping on orders over $200.
We aim to despatch all parcels between 1-3 days following your purchase unless otherwise communicated as an express, pre-order or staggered delivery.
Current Fall Collection Pre-Order Ships By 12/15. 14 Day Return & Exchange window begins when you receive your order.
Details of shipment fees for your location are shown below.
Shipping lead-times shown are business days only. Weekends, bank holidays and public holidays will add additional time to the lead-times quoted. Total journey days may also vary due to local travel restrictions.
Parcels with five items or more may be subject to additional charges due to weight. We will contact you directly to notify you prior to processing your order if this is the case.
Please note that all shipping fees are non refundable. If you are outside of the US, local duties and taxes are payable by the customer upon delivery in addition to the below shipping rates.
- Standard shipping - $7.99 (3-4 business days)
- Express Shipping - $17.99 (1- 2 business days)
- International Shipping - Calculated by address
- Pre Orders - Shipping Date Communicated on Product Page
- Complimentary Shipping Over $200
RETURNS
We are happy to exchange or return any ARCH purchased merchandise to you within 14 days of receiving the original order. Once your return label is received you have 14 days to have your items dropped off at USPS. Should the item be returned outside of the 14 day window or a return requested after the 14 day window a store credit will be issued. Returns and exchanges will not be honored if items have been used, worn, or damaged. Items that do not qualify for a refund or an exchange will not be processed. Customer will be notified and items will be sent back to the customer upon request.
Pre Order Return & Exchange window does not begin until you receive your merchandise.
Note: Slippers are not eligible for returns. Exchanges or store credit only.
To start a return, click here.
EXCHANGES
If you wish to exchange your item for a different size or color, please follow the returns procedure above and then place a new order for the desired item. Please note that all shipping and returns charges are applicable for exchanges.
To start an exchange, click here.